Customer Service Representative/ Admin Assistant (Legal/ Paralegal)

• Accuracy while typing, experience with using computers, customer service skills.
• Basic secretarial, legal support, or customer service skills are preferred for working in a professional office.
• The CSR’s are required to communicate with attorneys, legal support staff, members of the public and state agency personnel.
• Customer service experience is preferred in one or more of the following areas: office experience, relevant legal experience, or customer service on phones and in person.
• Answers main phone lines, screens incoming calls, initial contact to meet/greet callers or walk-ins, routes calls accurately and timely.
• Registers parties for hearings with names, phone numbers and time of call.
• Elevates higher level case inquiries and other requests to Docket Officer paralegals, Supervisors, or Administrative law Judges.
• Communicates verbally and/or in writing with appropriate personnel re: case/hearing status. Responds to status of appeals calls from internal and external customers and processes requests.
• Performs research in multiple databases to respond to questions regarding status of case
• Performs data entry in case management system to document information and conversations with callers, coworkers, supervisors
• Performs secretarial tasks such as processing mail and faxes, word processing decisions and making copies of electronic records and digital recordings.

Required Skills:

• Microsoft Office Programs.
• Concepts of professional conduct..
• Customer service techniques.
• Confidentiality and ethical guidelines for professional conduct and protecting customer information.
• Strong interpersonal communication and effective decision-making capabilities.
• Professional and effective verbal and written communication in order to establish and maintain interactions with internal and external customers.
• Operation of keyboard and other office equipment (e.g. PC, scanner, fax, etc.).
• Use of personal computer with multiple programs running simultaneously.
• Perform, repetitive, detailed work with a very high level of accuracy.
• Handle diverse and upset customers with tact and diplomacy.
• Sit uninterrupted for prolonged periods of time.
• Research data using the case tracking system.
• 2+ Years in a Customer Service role .
• High School Diploma/GED.

About our Company: –
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer” and “US Citizens & all other parties authorized to work in the US are encouraged to apply.”
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.