Contracts & Sales Operations Specialist

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you’ll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

The Contracts & Sales Operations Specialist will report to the Contract Specialist Supervisor. The ideal candidate must be highly organized with strong attention to detail. They should be a quick and intuitive thinker, a problem-solver, and a multi-tasker who can maintain a high level of accuracy in a fast-paced environment. Additionally, the candidate must be a strong team player who values collaboration and is open to diverse perspectives.

What You Will Work On:

• Reviewing and understanding the details of sales contracts governing customer accounts.
• Updating, auditing, and maintaining customer records and internal data in NetSuite, Salesforce, and other business systems.
• Accurately provisioning customer accounts in internal systems using details from contracts and Salesforce.
• Working with customers and sales teams on contract renewals.
• Communicating contract details to sales teams and client support teams.
• Verifying accuracy and resolving discrepancies in accordance with company rules and guidelines, using internal system data, customer contracts, and purchase orders.
• Ensuring all relevant documentation accompanies contracts and maintaining digital and hard copies of pertinent records.
• Performing assigned duties for the month-end and year-end closeout of all billing and contracts, ensuring accuracy, compliance, and timely completion.

What You Will Bring:

• Associate’s degree in business administration, mathematics, accounting, economics, or relevant work experience.
• Outstanding organizational skills.
• Proven track record of meeting deadlines.
• Strong analytical and problem-solving skills with exceptional attention to detail and accuracy, including the ability to detect errors and inconsistencies.
• Salesforce experience strongly preferred, especially in environments involving contract management, customer data updates, or operational workflows

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.