FIS
position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Job Description
About FIS
Are you driven by rigor, inspired by impact, and energized bywhat’snext? AtFIS,you’llengage with the most consequential challenges at the intersection of financial services and technology.
Weoperatewith the conviction, discipline, and pace expected by the world’s most exacting stakeholders. Our edge is our people-individuals who combine judgment with curiosity and deliver results through openness, ownership, and craftsmanship.
About the Team
We are a discreet,highperforminggroup entrusted with supporting a marquee client in Puerto Rico.You’llbe surrounded by colleagues who collaborate with clarity, share knowledge generously, and hold one another to a high bar. We win as a unit and amplify each other’s strengths-always.
What You Will Be Doing
You will be the trusted first point of resolution for remote technical needs across applications, endpoints, and core services-owning issuesendtoendor mobilizing the right partners when escalation iswarranted.
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Handle access administration inActive Directoryand perform account lifecycle maintenance.
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Configure computers with operating systems and applications. (noonsitevisits or equipment pickup)
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Manage mobile devices and authenticators viaAzure.
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Work tickets with precision and document actions with clear, concise notes.
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Support aremotefirstoperating model as the team continues its transition to increased remote work.
What You Bring
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Proven experience with service desk operations and enterprise ticketing platforms.
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Practical understanding of SLAs and remote support environments.
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Strong technical depth acrossWindows, printers, and scanners.
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Ability to diagnose and resolveWindowsissues methodically.
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A calm,serviceorientedpresence on technical support calls.
Added Advantages
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Background in technical call centers, service desk, or desktop support.
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Proficiencyin Windows/Application installation and fault isolation.
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Experience supporting mobile devices and modern authentication solutions.
What We Offer
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A culture built on collaboration, accountability, flexibility, and respect.
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The opportunity to tacklemissioncriticalproblems in financial services & technology.
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The ability to work remotely from home on select occasions.
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Meaningful pathways for professional and personal growth.
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A competitive total rewards package.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
For positions located in the US, the conditions below apply.
If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
To help us track our recruitment effort, please indicate in your cover//motivation letter where (jobsinlaw.net) you saw this job posting.